Frequently Asked Questions
Everything you need to know about your ORTC Clothing Co experience.
What is your standard shipping timeframe?
We offer standard shipping across Australia which typically takes 3-5 business days. International shipping times vary by location, usually arriving within 7-14 business days.
What is your returns and exchanges policy?
We accept returns and exchanges on all full-priced items within 30 days of purchase, provided they are in original condition with tags attached. Please note that sale items are eligible for store credit only.
How do I care for my ORTC garments?
To maintain the quality of our fabrics, we recommend a cold gentle machine wash with similar colors. Avoid tumble drying and always iron on a low heat setting.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Zip Pay, and PayPal.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery's progress.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping for a small additional fee. You can select this option at checkout and include a personalized message for the recipient.